(Case study 01 / 11)
From Vendor Lock-in to Full Ownership
Replaced a third-party subscription kiosk and templated ordering site with a fully custom kiosk app, admin console, online ordering website and delivery rider app, all wired into one pipeline.
₹40L+Revenue in the first month, via the kiosks alone
3Outlets running the custom kiosk
4Products built on one shared system
(The challenge)
SVSFood runs food outlets in Madhya Pradesh and relied on a third-party vendor for its self-ordering kiosks and its online ordering website. They paid a recurring fee per terminal, had no control over branding or customer flow, and the two products didn't share any data.
- Recurring subscription cost for every kiosk terminal
- Vendor service issues causing downtime at outlets
- No control over UI, branding or customer flow
- Online ordering ran on a separate templated site with no integration
- No unified inventory or order management across outlets
(What we built)
Self-ordering kiosk
- Touch-first UI for 10-inch Android tablets at the counter
- Category browsing, item customisation, add-ons and variants
- Coupons and offers, order summary, QR receipts and kitchen tickets
- Offline mode with a local queue that syncs on reconnect
Admin console
- Menu builder, inventory with low-stock alerts, and a coupon engine
- Live order feed, multi-outlet views and full audit log
- Receipts and invoices as PDF, plus a revenue and peak-hours analytics dashboard
Online ordering website and rider app
- Custom Next.js ordering site with live order tracking, using the same menu and inventory as the kiosk
- React Native rider app with order assignment, push notifications and Google Maps navigation
- Order status syncs in real time to the customer, the rider and the admin console
(The core insight)
(Selected screens)
(Results)
- Over ₹40 lakh in revenue in the first month, tracked through the kiosk devices alone
- The vendor dependency is fully replaced across all three outlets
- SVSFood owns its whole stack, with no recurring vendor fees and full control of its data
- A customer loyalty module is in progress
(Technology)